Outage in iAdvize (HA)
P2 - Mobile application - Video not possible for agents connected on the iAdvize mobile app
Resolved MajorIncident Report
The video channel is currently not working for agents connected to the iAdvize application (iOs & Android). Our technical team is currently investigating the cause of this problem.
There is no issue for agents connected to iAdvize from a computer.
Components affected
iAdvize (HA) Mobile AppOne place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 04/18/2023 09:45AM
Please know that the fix is live.
So, the problem is resolved.
Thank you.
IDENTIFIED
over 2 years ago - at 04/18/2023 08:07AM
We have identified the origin of the functional regression.
Our technical team is working on a fix. We expect a resolution within the day.
Thank you for your patience.
INVESTIGATING
over 2 years ago - at 04/17/2023 03:32PM
The video channel is currently not working for agents connected to the iAdvize application (iOs & Android). Our technical team is currently investigating the cause of this problem.
There is no issue for agents connected to iAdvize from a computer.
Latest iAdvize (HA) outages
(P1) Conversation creation instabilities - about 1 month ago
(P1) General instabilities - about 1 month ago
P1 - Notification not showing on websites - 4 months ago
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