Outage in ibbu
Visitor engagement service partially functional
Resolved Major
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Outage Details
Components affected
ibbu ChatLatest Updates ( sorted recent to last )
After this monitoring period, we confirm that the situation has returned to normal.
Thank you for your patience and understanding.
We confirm the return to normal and monitor platform activity.
We are continuing our actions and seeing improvements. Engagement notifications are appearing again, but we have not yet returned to pre-incident volumes.
We're seeing a high number of errors in the visitor engagement service (triggering engagement rules and displaying notifications).
We are working on resolving the problem.
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