Outage in Influitive

AdvocateHub Accessibility Issues

Resolved Major
January 16, 2024 - Started 4 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Members and administrators may experience difficulty accessing AdvocateHub at this time. Customers with the Discussions feature enabled may have trouble getting to their AdvocateHub member view. Our engineers are in the midst of identifying the issue. Stay tuned for updates. We apologize for the difficulties arising from today's issues.
Components affected
Influitive Discussions Influitive Advocate Hub
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 01/16/2024 11:41PM

After monitoring the fix, we are confident that the accessibility issues have been resolved. AdvocateHub and the Discussions are now fully functional.

MONITORING 4 months ago - at 01/16/2024 11:27PM

The fix has been implemented and we will monitor to ensure the system is fully stable.

IDENTIFIED 4 months ago - at 01/16/2024 11:14PM

A fix has been implemented and is currently being applied. Things are slowly returning to normal now.

We will update once the fix is fully in place and we're sure everything is back to normal.

IDENTIFIED 4 months ago - at 01/16/2024 10:44PM

The issue causing accessibility problems has been identified, and the Engineering team is working on fixing it now.

We will update this page again when there is more progress.

INVESTIGATING 4 months ago - at 01/16/2024 09:49PM

Accessibility continues to be an issue for some, but the Discussions and AdvocateHub are partially working.

We are continuing to investigate the issue.

INVESTIGATING 4 months ago - at 01/16/2024 09:39PM

Members and administrators may experience difficulty accessing AdvocateHub at this time. Customers with the Discussions feature enabled may have trouble getting to their AdvocateHub member view.

Our engineers are in the midst of identifying the issue. Stay tuned for updates. We apologize for the difficulties arising from today's issues.

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