Influitive Status

Resolved AdvocateHub Access Issues

Hub members and Hub administrators may experience difficulty accessing AdvocateHub at this time. We are seeing intermittent error messages and/or long loading times in multiple areas of the system. Our engineers are in the midst of identifying the issue. Stay tuned for updates. We apologize for the difficulties arising from today's issues.

Resolved AdvocateHub Login Issues

We have received reports that Hub Administrators cannot log into the AdvocateHubs. Hub member's experiences may be affected as well. Our engineers are currently investigating this issue and looking for a resolution.

Resolved AdvocateHub - Advocate View down (Major)

Advocates and administrators may be experience difficulty accessing AdvocateHub - Advocate view at this time. We are seeing "Login Error. There is a problem with your account. Please contact the site's administrator." error message. Our engineers are in the midst of identifying the issue. Please stay tuned for updates. We apologize for the difficulties arising from this issues.

Resolved AdvocateHub is currently down

We are currently investigating the issue. We will update shortly.

Resolved AdvocateHub is currently down

We are currently investigating the issue. We will update shortly.

Resolved AdvocateHub is currently down

AdvocateHub is not reachable at this time. Our engineers are working on resolving this as soon as possible. We'll provide updates as we find out more.

Resolved Intermittent Connection Issues

Advocates and administrators may be experiencing difficulty accessing AdvocateHub at this time. We are seeing intermittent "500" error messages and/or long loading times. This can usually be resolved by refreshing the page. Our engineers have identified the issue and are looking for a root cause and fix. Stay tuned for updates. We apologize for the difficulties arising from today's issues.

Resolved Problems with social sharing

We are currently investigating an issue with social sharing challenges not working as expected. Advocates may find that despite having their social accounts connected, they are met with the "Reconnect Now" link and are unable to share.

Resolved Referral forms not loading

You and your advocates may find that that referral forms are not loading on the Referrals tab in your AdvocateHub or on other referrals campaigns you may have created. We understand that having a working referrals form is of the utmost importance, so our engineering team is working hard to resolve this issue.

Resolved Discussion stage delays

We are seeing longer than usual processing times for Discussion stages to be completed. This started occurring around 2:00AM Eastern Time. Our Discussions team has identified the issue, and are now looking to find a fix. Once we have further information about a fix, we will post another update. In the meantime, you can expect "Reply to Topic" stages to not function as expected. Once the issue is resolved, all points will be awarded and stages marked as completed. There has been no loss of data.