Outage in Infobip

Multiple locations - Issues with Email tracking

Resolved Minor
February 01, 2023 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing issues with email tracking and URL shortening service on our EMEA (DE) data center. The scope of the issue is currently being investigated, and more information will follow in the next update.
Components affected
Infobip SMS Infobip WhatsApp Business Infobip Email Infobip Email Infobip Email
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 02/01/2023 02:21PM

The issue has been successfully resolved and the service is once again operational.

Start (UTC): 31 January 05:00
End (UTC): 1 February 14:07
Impact: Email tracking service

MONITORING over 1 year ago - at 02/01/2023 02:09PM

The fix has been deployed and we are currently monitoring the service performance.

IDENTIFIED over 1 year ago - at 02/01/2023 01:45PM

After closer investigation, URL shortener service was not impacted (SMS and WhatsApp were not affected), limiting this matter only to Email tracking service. We will share more details in the next update.

INVESTIGATING over 1 year ago - at 02/01/2023 01:28PM

We are currently experiencing issues with email tracking and URL shortening service on our EMEA (DE) data center. The scope of the issue is currently being investigated, and more information will follow in the next update.

Latest Infobip outages

Global (Germany) and United States - Traffic processing issue - 6 days ago
India - Voice service issue - 9 days ago
Multiple Locations - Email service degradation - 11 days ago
MUNM (India) - Email Service Degradation - 11 days ago
India - General service issue - 12 days ago

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