Outage in injixo

Historic call data currently unavailable

Resolved Minor
March 31, 2022 - Started over 3 years ago - Lasted 32 minutes
Official incident page

Incident Report

Some users have reported missing historical call data in Forecast/Analyze. Our development team is working to identify the root cause and implement a solution. We will send an additional update as soon as we found the root cause.
Components affected
injixo Forecast injixo Dashboards

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 03/31/2022 08:22AM

We identified the root cause and are observing. We expect call history to be available for all customers again within the next hour.

INVESTIGATING over 3 years ago - at 03/31/2022 07:51AM

Some users have reported missing historical call data in Forecast/Analyze.

Our development team is working to identify the root cause and implement a solution.

We will send an additional update as soon as we found the root cause.

Latest injixo outages

Forecast outage - 4 days ago
Delayed processing of agent status data - about 1 month ago
API Docs not available - 3 months ago
Real-Time/Intraday adherence issues - 4 months ago
Lost access to time-off approval function or time-off period management. - 6 months ago

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