Hosting outage

This incident has been resolved.

The CloudBoxx systems are all back since a while, we keep monitoring and change the status to operational if it stays stable.

Systems are coming back, but not all connections are up yet, we monitor the stability and check all systems now step by step.

Core components were replaced and the systems are currently booting.

Also the hosting service provider expected the problem to be fixed in between, it's not solved yet. The emergency teams are in close contact but no new ETA by now.

We are still in a close contact with the hosting service provider. We also involved C-level on their side and work on a fast resolution.

The feedback from the hosting provider is that the ETA is ~1h. We are working with the technicians of the hosting provider for a faster resolution time.

Parts of the infrastructure of the provider are back now, but our services are still down. No ETA yet.

Some hosted services are back but we are not out of the woods yet.

Our 24/7 emergency teams are working with the hosting service provider to get back the services asap. The hosting service provider confirmed an issue on their site.

Our hosting provider is working on the issue.

We are currently an outage of one of our datacenters. We are investigating and escalating to our provider.