Outage in Invoca

Delay in Posting Data to Google Ads and Facebook

Resolved Minor
December 14, 2021 - Started over 2 years ago - Lasted 3 months
Official incident page

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Outage Details

Our engineering team has identified an issue creating a delay of approximately 60 minutes posting data to Google Ads and Facebook via the Connect Apps. Delayed data is specific to conversions with the Customer Match Audience feature enabled, other conversions are not impacted. We are actively working toward a resolution to begin processing these requests again and we expect currently queued data will process as expected with no loss. Call routing and other platform features are not impacted.
Latest Updates ( sorted recent to last )
IDENTIFIED over 2 years ago - at 12/14/2021 09:17PM

Our engineering team has identified an issue creating a delay of approximately 60 minutes posting data to Google Ads and Facebook via the Connect Apps. Delayed data is specific to conversions with the Customer Match Audience feature enabled, other conversions are not impacted. We are actively working toward a resolution to begin processing these requests again and we expect currently queued data will process as expected with no loss.

Call routing and other platform features are not impacted.

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