Outage in IPVanish

Intermittent IKEv2 Issues for Android

Resolved Minor
February 13, 2023 - Started 4 months ago - Lasted about 6 hours
Official incident page

IsDown continuously monitors the IPVanish status page and multiple sources to provide up-to-date information. Check back with us for the latest IPVanish uptime status.

Outage Details

We have been alerted to an intermittent problem with IKEv2 in our Android App and are investigating the cause. If you are encountering this issue, it is recommended you choose a different VPN type. We will update this incident when we have more information.
Components affected
IPVanish Server Status
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 02/13/2023 11:55PM

As there are no new reports and no continued problems from the affected users who have replied to us, this issue is considered resolved.

MONITORING 4 months ago - at 02/13/2023 09:27PM

We have deployed a fix and after some testing, it looks effective. We will continue to monitor for further reports and confirmation from affected individuals.

IDENTIFIED 4 months ago - at 02/13/2023 08:24PM

We believe we have identified the issue and will be deploying a server-side fix shortly.

INVESTIGATING 4 months ago - at 02/13/2023 07:49PM

We are still investigating the cause for the reports, but have found that this is potentially impacting manual configurations for IKEv2 as well. We have confirmed it is not impacting the iOS app at this time. We will continue to investigate and provide updates as they become available.

INVESTIGATING 4 months ago - at 02/13/2023 06:13PM

We have been alerted to an intermittent problem with IKEv2 in our Android App and are investigating the cause. If you are encountering this issue, it is recommended you choose a different VPN type. We will update this incident when we have more information.

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