Outage in iQmetrix

Partial RQ Login Integration Disruption For Some Clients

Resolved Major
November 24, 2023 - Started 6 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently experiencing degraded performance issues with RQ Logins and Integration for some Clients.. Our team is currently working to restore normal performance levels and will provide another update soon.
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 11/24/2023 11:55PM

Services have returned to normal operating levels and we have been given the All Clear.

MONITORING 6 months ago - at 11/24/2023 09:20PM

Systems have returned to operational. We are going to continue to monitor before issuing an 'All Clear'. Update will follow.

IDENTIFIED 6 months ago - at 11/24/2023 09:02PM

Some clients may still be experiencing login and slowness within RQ. Our team is currently working on an additional implementation to restore full performance for those impacted. More updates will follow.

IDENTIFIED 6 months ago - at 11/24/2023 08:30PM

Some users should be seeing some improvement and performance starting to return to normal. We are continuing to work on a full resolution.

IDENTIFIED 6 months ago - at 11/24/2023 08:26PM

Our team is still engaged in resolution. The possible cause has been identified and our team is actively implementing a fix to alleviate degraded service with the impacted areas. Updates will follow with additional information as it becomes available.

IDENTIFIED 6 months ago - at 11/24/2023 08:04PM

Our team has identified a possible fix for the RQ slowness/login issues and are currently implementing it. We will provide additional updates soon.

INVESTIGATING 6 months ago - at 11/24/2023 07:57PM

We are currently investigating this issue.

IDENTIFIED 6 months ago - at 11/24/2023 07:56PM

We are currently experiencing degraded performance issues with RQ Logins and Integration for some Clients.. Our team is currently working to restore normal performance levels and will provide another update soon.

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