Outage in iQmetrix

Service Disruption impacting multiple services

Resolved Major
January 18, 2024 - Started 11 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently experiencing a Service Disruption that is impacting multiple services. Clients may experience issues with Payments, Hub logins and RQ services. Our team is currently engaged in resolving the issue. We will provide additional updates soon.
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 01/18/2024 10:52PM

At 5:49PM EST services have returned to normal operating levels and we have been given the All Clear. If you continue to encounter issues, please reach out to support@iqmetrix.com.

MONITORING 11 months ago - at 01/18/2024 10:31PM

Services continue to improve but there still appears to be some minor latency issues. Once we have full confirmation those have resolved, we will communicate an all clear.

Thank you,

IDENTIFIED 11 months ago - at 01/18/2024 09:36PM

Attempts to mitigate the issue have shown improvement, but some intermittent issues persist. Our development team is actively monitoring for further improvements. We will provide an all clear once available.

Thank you for your patience.

INVESTIGATING 11 months ago - at 01/18/2024 08:59PM

We are currently experiencing a Service Disruption that is impacting multiple services. Clients may experience issues with Payments, Hub logins and RQ services. Our team is currently engaged in resolving the issue. We will provide additional updates soon.

Latest iQmetrix outages

Payment Processing Errors - 3 months ago
RQ Login issues - 4 months ago
BI Report Failure - 4 months ago

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