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Outage in iQmetrix

RQ Crashing when processing Dropship

Resolved Minor
July 08, 2025 - Started 10 months ago - Lasted about 20 hours
Official incident page

Incident Report

We have reports from some clients that RQ is crashing when attempting to process a Dropship sale. Our Incident Management Team has been engaged and is currently investigating. All other functionality is working as expected currently. We will provide additional updates as information becomes available.
Components affected
iQmetrix Carrier Integration

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 07/09/2025 02:07PM

This incident is now resolved.

IDENTIFIED 10 months ago - at 07/08/2025 07:26PM

Our team has identified the fix however will not be able to implement it safely until later this evening due concerns around impacting other services within RQ. We will be monitoring the issue until our Team implements a fix this evening.

IDENTIFIED 10 months ago - at 07/08/2025 06:52PM

Our Team has identified the issue and is working to implement changes to resolve any further crashing with Dropship. More updates to follow.

INVESTIGATING 10 months ago - at 07/08/2025 06:44PM

We have reports from some clients that RQ is crashing when attempting to process a Dropship sale. Our Incident Management Team has been engaged and is currently investigating. All other functionality is working as expected currently. We will provide additional updates as information becomes available.

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