Outage in iQmetrix
RQ Crashing when processing Dropship
Resolved Minor
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Outage Details
We have reports from some clients that RQ is crashing when attempting to process a Dropship sale. Our Incident Management Team has been engaged and is currently investigating. All other functionality is working as expected currently. We will provide additional updates as information becomes available.
Components affected
iQmetrix Carrier IntegrationLatest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 07/09/2025 02:07PM
This incident is now resolved.
IDENTIFIED
8 days ago - at 07/08/2025 07:26PM
Our team has identified the fix however will not be able to implement it safely until later this evening due concerns around impacting other services within RQ. We will be monitoring the issue until our Team implements a fix this evening.
IDENTIFIED
8 days ago - at 07/08/2025 06:52PM
Our Team has identified the issue and is working to implement changes to resolve any further crashing with Dropship. More updates to follow.
INVESTIGATING
8 days ago - at 07/08/2025 06:44PM
We have reports from some clients that RQ is crashing when attempting to process a Dropship sale. Our Incident Management Team has been engaged and is currently investigating. All other functionality is working as expected currently. We will provide additional updates as information becomes available.
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