Outage in iQmetrix

Support Chat not available

Resolved Minor

February 03, 2026 - Started 12 days ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating the Support Chat feature not working

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Latest Updates ( sorted recent to last )

RESOLVED 12 days ago - at 02/03/2026 11:15PM

We have been given the all clear on this issue. Support Chat should now be performing normally. If you are still experiencing issues please let us know via support@iqmetrix.com

IDENTIFIED 12 days ago - at 02/03/2026 10:40PM

Messaging functionality within Support and Community remains unavailable due to an ongoing issue with Salesforce who is currently working to resolve this. We are monitoring and will provide updates as they become available to us. Please continue to direct all Support inquiries to support@iqmetrix.com

IDENTIFIED 12 days ago - at 02/03/2026 09:58PM

Messaging functionality within Support and Community is unavailable due to current ongoing Status issues with Salesforce. We are monitoring and will provide an update as soon as service is restored. Please continue to direct all Support inquiries to support@iqmetrix.com

IDENTIFIED 12 days ago - at 02/03/2026 07:44PM

Currently Messaging functionality within Support and Community is unavailable. This is due to current ongoing Status issues with Salesforce. We are monitoring and will provide an update as soon as service is restored. Until that time, please direct all Support inquiries to support@iqmetrix.com

INVESTIGATING 12 days ago - at 02/03/2026 07:40PM

We are currently investigating the Support Chat feature not working

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