Outage in iQmetrix
Verizon ISPU Pick and Pack Issues
Resolved MajorIncident Report
We are aware of an issue causing Verizon ISPU orders to not proceed to Ready for Pickup status due to an "An unexpected error occurred while communicating with Verizon. Please try again" error. Our Incident Management Team has reached out to Verizon and both sides are investigating.
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Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 04/29/2026 05:37PM
Our Incident Management team and Verizon have given the all clear. Verizon ISPU should now be performing normally. If you are still experiencing issues please engage our Support Team.
INVESTIGATING
15 days ago - at 04/29/2026 03:47PM
We are aware of an issue causing Verizon ISPU orders to not proceed to Ready for Pickup status due to an "An unexpected error occurred while communicating with Verizon. Please try again" error. Our Incident Management Team has reached out to Verizon and both sides are investigating.
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