Outage in Jimdo

Image delivery degraded on Jimdo Creator Websites

Resolved Minor
January 04, 2024 - Started 4 months ago - Lasted about 23 hours
Official incident page

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Outage Details

An ongoing technical error is causing some images to no longer be displayed on some Jimdo websites, particularly in gallery and store catalogue elements. Our engineering team has been working on fixing the underlying issue and restoring the missing images. Since January 1st, 2024 we have noticed an increased error rate and have thus reinforced the investigation to find a permanent solution as quickly as possible. Please note that no images have been deleted! While we work an a fix, you can manually restore missing images by toggling settings such as size, image sequence or orientation.
Components affected
Jimdo Image Delivery
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 01/05/2024 10:27AM

This incident has been resolved.

MONITORING 4 months ago - at 01/05/2024 10:18AM

We are continuing to monitor for any further issues.

MONITORING 4 months ago - at 01/05/2024 09:03AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 4 months ago - at 01/04/2024 11:52AM

An ongoing technical error is causing some images to no longer be displayed on some Jimdo websites, particularly in gallery and store catalogue elements. Our engineering team has been working on fixing the underlying issue and restoring the missing images. Since January 1st, 2024 we have noticed an increased error rate and have thus reinforced the investigation to find a permanent solution as quickly as possible.

Please note that no images have been deleted! While we work an a fix, you can manually restore missing images by toggling settings such as size, image sequence or orientation.

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