Outage in Jimdo

Jimdo Creator: Websites with external domains connected via A record not reachable

Resolved Minor
December 29, 2023 - Started 4 months ago - Lasted 37 minutes
Official incident page

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Outage Details

Creator websites whose primary URL is an externally hosted domain redirected using an A record are currently not reachable due to an outage of the service that provides the static IP used. We apologize for any inconveniences caused while we investigate the cause of the issue! In the meanwhile we recommend changing the domain forwarding method to a CNAME record. https://help.jimdo.com/hc/en-us/articles/115005537866-How-do-I-add-a-CNAME-entry- All domains hosted with Jimdo or using other forwarding methods (CNAME, Nameserver) as well as those built with the Website Builder tool are not affected and can be accessed normally.
Components affected
Jimdo Content Management System Jimdo User Content Delivery Jimdo User-Content Delivery Jimdo Image Delivery Jimdo Website Delivery Jimdo Website Delivery Jimdo Nameserver Jimdo Content Management System Jimdo Nameserver Jimdo E-Mail Delivery System North America Jimdo E-Mail Delivery System Asia / Pacific Jimdo E-Mail Delivery System Central Europe Jimdo Image Delivery
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 12/29/2023 11:05AM

The outage has been resolved. All systems are operating normally. External domains should resolve again as expected.

MONITORING 4 months ago - at 12/29/2023 10:53AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 4 months ago - at 12/29/2023 10:30AM

Creator websites whose primary URL is an externally hosted domain redirected using an A record are currently not reachable due to an outage of the service that provides the static IP used.

We apologize for any inconveniences caused while we investigate the cause of the issue!

In the meanwhile we recommend changing the domain forwarding method to a CNAME record.
https://help.jimdo.com/hc/en-us/articles/115005537866-How-do-I-add-a-CNAME-entry-

All domains hosted with Jimdo or using other forwarding methods (CNAME, Nameserver) as well as those built with the Website Builder tool are not affected and can be accessed normally.

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