Outage in Jira Core

Email Notification Issue

Resolved Minor
September 28, 2022 - Started over 2 years ago - Lasted 1 day
Official incident page

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Outage Details

We are investigating an issue with email notifications not being delivered due to issues with third-party mail providers that are impacting some Jira Software, Jira Service Management, and Jira Work Management Cloud customers. We have identified the root cause and are working towards a resolution.
Components affected
Jira Core Notifications
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 09/29/2022 01:11PM

The third-party service provider has implemented a fix and we are seeing significant improvements to notification delivery. We will continue to monitor the situation.

IDENTIFIED over 2 years ago - at 09/29/2022 11:29AM

The third-party service provider has identified the issue and is now working on a resolution.

IDENTIFIED over 2 years ago - at 09/29/2022 06:40AM

We are continuing to work with the service provider to resolve this issue.

IDENTIFIED over 2 years ago - at 09/29/2022 12:34AM

We have identified the issue with email notifications not being delivered is due to a single third-party mail provider's blocklist. This is impacting some Jira Software, Jira Service Management, and Jira Work Management Cloud customers. We are working on a resolution.

IDENTIFIED over 2 years ago - at 09/28/2022 08:35PM

We are investigating an issue with email notifications not being delivered due to issues with third-party mail providers that are impacting some Jira Software, Jira Service Management, and Jira Work Management Cloud customers. We have identified the root cause and are working towards a resolution.

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