Outage in Jira Core

Issue with Automation and Connect Apps

Resolved Major
February 28, 2024 - Started 2 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We are investigating an issue with Automation and Connect Apps that is impacting some Cloud products. We will provide more details within the next hour.
Components affected
Jira Core Marketplace Jira Core Automation for Jira
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/28/2024 05:17PM

Between ~12:15 UTC and ~ 15:20 UTC Jira Cloud Automation rules and Connect apps impersonating users were failing. We have scaled up the underlying services and confirmed we aren't observing failures anymore.

IDENTIFIED 2 months ago - at 02/28/2024 04:25PM

Starting from 13:15 UTC, Automation and Connect Apps affecting certain cloud products

We have scaled up the underlying services and we're seeing an improvement in response times and success rates. We continue to investigate the root cause and will provide the next update by 18:00 UTC.

INVESTIGATING 2 months ago - at 02/28/2024 03:13PM

We continue to investigate the issue with the Automation and Connect Apps affecting certain cloud products. We are actively working to resolve this issue as quickly as possible.

INVESTIGATING 2 months ago - at 02/28/2024 01:45PM

We are investigating an issue with Automation and Connect Apps that is impacting some Cloud products. We will provide more details within the next hour.

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