Outage in Khoros

[Community - Images] Images intermittently failing to load or upload

Resolved Minor
December 12, 2022 - Started over 1 year ago - Lasted 1 day
Official incident page

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Outage Details

We are aware of intermittent issues with images that include slowness while loading or uploading images that may result in images timing out, failing to display in posts, and/or returning an unexpected error. Our engineering team is actively investigating and looking at short and long term solutions.
Components affected
Khoros AWS US Community Hosting Khoros AWS EU Community Hosting
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 12/14/2022 05:49AM

A temporary fix has been rolled out, and we confirm that the affected services have been restored while we work on a longer-term solution.

INVESTIGATING over 1 year ago - at 12/13/2022 11:33AM

We continue investigating the issue and will keep you updated on the progress when more info is available.

INVESTIGATING over 1 year ago - at 12/12/2022 11:05PM

We are aware of intermittent issues with images that include slowness while loading or uploading images that may result in images timing out, failing to display in posts, and/or returning an unexpected error. Our engineering team is actively investigating and looking at short and long term solutions.

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