Outage in Kushki

P2 - Intermitencia Cash Processor - Datalogic (MX)

Resolved Minor
November 23, 2023 - Started 6 months ago - Lasted about 7 hours
Official incident page

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Outage Details

Se evidencia un comportamiento inusual a nivel transaccional para Datalogic, Se evidencia un aumento de declinaciones y se registra su última transacción inicializada a las 4:13 am por lo que se procede a escalar con el procesador. Se mantiene en monitoreo y cualquier novedad se informará de manera oportuna.
Components affected
Kushki Datalogic (MEX)
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 11/23/2023 05:15PM

Se confirmó que el comportamiento del procesador es considerado como normal debido a ajustes técnicos que esta realizando de su lado, no se tiene todavía un tiempo estimado de finalización. Con este antecedente se procede al cierre del incidente

INVESTIGATING 6 months ago - at 11/23/2023 10:46AM

Se evidencia un comportamiento inusual a nivel transaccional para Datalogic, Se evidencia un aumento de declinaciones y se registra su última transacción inicializada a las 4:13 am por lo que se procede a escalar con el procesador.
Se mantiene en monitoreo y cualquier novedad se informará de manera oportuna.

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