Outage in Laserfiche

[US] - The page generation feature for PDFs uploaded to a Business Process forms submission and saved to the repository is disabled

Resolved Minor
February 06, 2023 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

The page generation feature for PDFs uploaded to a Business Process forms submission and saved to the repository was disabled on 2023-02-04, 11:00 PM Pacific time in order to maintain system stability after an internal service had malfunctioned. Functionality will be restored as soon as possible.
Components affected
Laserfiche Forms Laserfiche Forms Laserfiche Forms
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 02/06/2023 07:51PM

Functionality has been restored in all regions.

IDENTIFIED over 1 year ago - at 02/06/2023 07:01PM

Functionality has been restored to Laserfiche Cloud Canada and Europe.

IDENTIFIED over 1 year ago - at 02/06/2023 06:34PM

The page generation feature for PDFs uploaded to a Business Process forms submission and saved to the repository was disabled on 2023-02-04, 11:00 PM Pacific time in order to maintain system stability after an internal service had malfunctioned. Functionality will be restored as soon as possible.

Latest Laserfiche outages

[EU] - New instances may not start after form submission. - 2 months ago
[All Regions] - Users may encounter an error when downloading Laserfiche image documents as a PDF - 3 months ago
[US] - An error occurs when trying to access the repository or Process Automation - 3 months ago
[US] - An error occurs when trying to access the repository or Process Automation - 3 months ago
[US] Workflow instances that include wait conditions or Remote Agent rule tasks may experience a performance delay - 3 months ago

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