Outage in Laserfiche

[All Regions] - Users may encounter an error when downloading Laserfiche image documents as a PDF

Resolved Minor
March 01, 2024 - Started about 1 year ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently investigating an issue where users may encounter an error that reads "The type initializer for 'Gdip' threw an exception" when trying to download Laserfiche image documents as a PDF. A workaround is to go into the user options and uncheck the "Convert annotations into PDF annotations" setting and then re-download the document.
Components affected
Laserfiche Web Client Laserfiche Web Client Laserfiche Web Client
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 03/01/2024 10:05PM

The matter has been addressed.

INVESTIGATING about 1 year ago - at 03/01/2024 06:44PM

We are currently investigating an issue where users may encounter an error that reads "The type initializer for 'Gdip' threw an exception" when trying to download Laserfiche image documents as a PDF. A workaround is to go into the user options and uncheck the "Convert annotations into PDF annotations" setting and then re-download the document.

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