Outage in Laserfiche

[US] - Users may encounter an error when starting a business process

Resolved Major
June 06, 2025 - Started 6 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are investigating an issue where users encounter an error message stating the business process has encountered a problem when attempting to start it.
Components affected
Laserfiche Forms

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 06/06/2025 11:40PM

The issue has been resolved.

MONITORING 6 months ago - at 06/06/2025 08:52PM

Steps have been taken to mitigate the issue. Business processes should be able to be started again. We will continue monitoring the situation.

INVESTIGATING 6 months ago - at 06/06/2025 08:40PM

We are investigating an issue where users encounter an error message stating the business process has encountered a problem when attempting to start it.

Latest Laserfiche outages

[US] - Some users may encounter an issue starting workflows - 10 days ago
[US] - Some users may be unable to view or publish business process and workflow definitions - about 2 months ago
[US] - Degraded Performance for business rule related activities in Workflow - 2 months ago
[US] - Some users may encounter an error when connecting to the repository - 3 months ago
Usage of Laserfiche AI features result in an error - 4 months ago

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