Outage in Laserfiche

[US][CA] - Some customers may experience a delay in Workflow performance

Resolved Minor

January 09, 2026 - Started 3 days ago - Lasted about 5 hours
Official incident page

Incident Report

We are investigating reported slowness with Workflow activity processing times.

Components affected

Laserfiche Process Automation Laserfiche Process Automation

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Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 01/09/2026 08:28PM

The issue has been resolved.

MONITORING 3 days ago - at 01/09/2026 06:11PM

Mitigation steps have been taken and Workflow processing performance has improved. We continue to monitor the results.

INVESTIGATING 3 days ago - at 01/09/2026 03:40PM

We are continuing to investigate this issue.

INVESTIGATING 3 days ago - at 01/09/2026 03:02PM

We are investigating reported slowness with Workflow activity processing times.

Latest Laserfiche outages

[US] - Some users may encounter an issue starting workflows - about 1 month ago

[US] - Some users may be unable to view or publish business process and workflow definitions - 3 months ago

[US] - Degraded Performance for business rule related activities in Workflow - 3 months ago

[US] - Some users may encounter an error when connecting to the repository - 4 months ago

Usage of Laserfiche AI features result in an error - 5 months ago

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