Outage in Laserfiche

[US] - Workflows with a Capture Profile activity may see delays or increased error rates resulting in retries

Resolved Minor
April 28, 2025 - Started 4 days ago - Lasted about 6 hours
Official incident page

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Outage Details

We are investigating a performance issue in the Laserfiche Cloud US region that's affecting workflows with capture profiles. Users may notice the capture profile activities taking longer to complete or potentially encountering an error and retrying.
Components affected
Laserfiche Process Automation
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 04/29/2025 03:37AM

The issue has been resolved.

INVESTIGATING 4 days ago - at 04/29/2025 01:42AM

Workflows with Capture Profiles continue to be processed with some delays. We are continuing to investigate and are applying mitigations to speed up processing.

INVESTIGATING 4 days ago - at 04/28/2025 10:13PM

We are investigating a performance issue in the Laserfiche Cloud US region that's affecting workflows with capture profiles. Users may notice the capture profile activities taking longer to complete or potentially encountering an error and retrying.

Latest Laserfiche outages

[US] - Business Processes are getting suspended at "save to repository" tasks - 25 days ago
[US] Some users may experience performance or availability issues when accessing their repository - about 1 month ago
[US][CA] - Business Process instances may not be starting properly - about 2 months ago
Some customers may receive access denied when accessing Public Portal. - 3 months ago
[US] - Some customers may be unable to access their repository - 3 months ago

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