Outage in Laserfiche

Usage of Laserfiche AI features result in an error

Resolved Minor
August 27, 2025 - Started 4 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are investigating an issue where usage of Laserfiche AI features (e.g. Smart Fields, Smart Chat, Document Summarization, etc.) may result in an error.

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 08/27/2025 09:32PM

The issue has been resolved.

MONITORING 4 months ago - at 08/27/2025 08:05PM

A fix has been implemented and Laserfiche AI features are functional. We will continue monitoring the situation.

INVESTIGATING 4 months ago - at 08/27/2025 06:20PM

We are investigating an issue where usage of Laserfiche AI features (e.g. Smart Fields, Smart Chat, Document Summarization, etc.) may result in an error.

Latest Laserfiche outages

[US] - Some users may encounter an issue starting workflows - 10 days ago
[US] - Some users may be unable to view or publish business process and workflow definitions - about 2 months ago
[US] - Degraded Performance for business rule related activities in Workflow - 2 months ago
[US] - Some users may encounter an error when connecting to the repository - 3 months ago
Repository outage - 6 months ago

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