Outage in Laserfiche

[All Regions] - Users may encounter an error when downloading Laserfiche image documents as a PDF

Resolved Minor
March 01, 2024 - Started 2 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently investigating an issue where users may encounter an error that reads "The type initializer for 'Gdip' threw an exception" when trying to download Laserfiche image documents as a PDF. A workaround is to go into the user options and uncheck the "Convert annotations into PDF annotations" setting and then re-download the document.
Components affected
Laserfiche Web Client Laserfiche Web Client Laserfiche Web Client
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 03/01/2024 10:05PM

The matter has been addressed.

INVESTIGATING 2 months ago - at 03/01/2024 06:44PM

We are currently investigating an issue where users may encounter an error that reads "The type initializer for 'Gdip' threw an exception" when trying to download Laserfiche image documents as a PDF. A workaround is to go into the user options and uncheck the "Convert annotations into PDF annotations" setting and then re-download the document.

Latest Laserfiche outages

[EU] - New instances may not start after form submission. - about 2 months ago
[US] - An error occurs when trying to access the repository or Process Automation - 2 months ago
[US] - An error occurs when trying to access the repository or Process Automation - 2 months ago
[US] Workflow instances that include wait conditions or Remote Agent rule tasks may experience a performance delay - 2 months ago
[CA] - Some customers may have been unable to access their repository on 2024-02-02, between 2:00 PM and 2:10 PM Pacific Time - 3 months ago

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