Outage in Lattice

Issue with Chat and Email

Resolved Minor
March 15, 2023 - Started about 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

Our upstream provider, Zendesk, is currently experiencing an issue that is affecting our customers from reaching out to us via chat and email. We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider.
Components affected
Lattice Application
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 03/16/2023 12:36AM

This issue has been resolved. We are once again receiving customer outreach and believe all outreach sent during the Zendesk outage has come through.

INVESTIGATING about 2 years ago - at 03/16/2023 12:08AM

Our provider is still investigating the issue, however, we are no longer seeing issues with receiving chats and emails. We will resolve this once we receive confirmation from our provider.

INVESTIGATING about 2 years ago - at 03/15/2023 11:30PM

Our provider is continuing to work through and investigate the issue with chat and email.

INVESTIGATING about 2 years ago - at 03/15/2023 11:07PM

Our upstream provider, Zendesk, is currently experiencing an issue that is affecting our customers from reaching out to us via chat and email.

We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider.

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