Outage in LayerStack

Network Interruption for Tokyo Cloud Servers

Resolved Minor
November 05, 2020 - about 2 years ago - Lasted over 1 year
Official incident page

Details

Our engineer team is investigating the network issue for some Tokyo Cloud Servers with our network upstream provider now, we should provide further updates shortly. The Cloud Servers connection may be interrupted currently. We are sincerely sorry for the inconvenience caused.
Updates ( sorted recent to last )
RESOLVED at 11/05/2020 02:09PM

We have not experienced additional networking issues, and all service should be operating normally. If you are still experiencing connectivity issues, please reach out to our Support Team for assistance.

MONITORING at 11/05/2020 01:19PM

We are continuing to monitor for any further issues.

MONITORING at 11/05/2020 01:17PM

At this time we have been able to resolve the connectivity issues by adjusting the network routing. We will be monitoring this issue to ensure connectivity remains stable. If you are still experiencing connectivity issues, please reach out to our Support Team for assistance. Submit Ticket: https://service.layerstack.com/support/tickets/new

IDENTIFIED at 11/05/2020 12:57PM

We are continuing to work on a fix for this issue.

IDENTIFIED at 11/05/2020 12:56PM

Our engineer team has figured out the network interruption caused by one of network provider due to hardware failure and we have adjusted the network routing to minimize the impact from this. We will keep you update here.

INVESTIGATING at 11/05/2020 12:00PM

Our engineer team is investigating the network issue for some Tokyo Cloud Servers with our network upstream provider now, we should provide further updates shortly. The Cloud Servers connection may be interrupted currently. We are sincerely sorry for the inconvenience caused.

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