Connectivity Issue - London

We haven’t observed any additional connectivity issues in our London data center and will now consider this incident resolved. If you continue to experience problems, please open a Support ticket for assistance.

We are continuing to monitor the connectivity issue in our London data center. If you experience any difficulties, please feel free to open a Support ticket for assistance.

While monitoring the connectivity issue in our London data center, we had a momentary connectivity failure, which auto resolved itself. However, we are investigating this momentary failure and continuing to monitor. If you happen to experience further issues, please open a Support ticket for assistance.

While our teams were able to correct the issues affecting connectivity in our London data center. We will continue to monitor for the next 24 hours to ensure that it remains stable. If you are still experiencing issues, please open a Support ticket for assistance.

At this time we have been able to correct the issues affecting connectivity in our London data center. We will be monitoring this to ensure that it remains stable. If you are still experiencing issues, please open a Support ticket for assistance.

Starting around 2:30 UTC, a communications link began experiencing instability, leading to increased latency, data loss, and periods of no connectivity. This was due to the routes fluctuating and switching to alternative transit providers multiple times.

The issue was most severe between 2:30 UTC and 3:30 UTC but continued to occur intermittently. The most recent disruption was recorded around 05:45 UTC and is still ongoing. Our network team confirmed this is related to a fiber connection cut in an upstream provider’s network.

Our team is actively mitigating the issue and working to reroute traffic through paths that are currently stable and free from loss. A significant portion of the traffic was routed over to a stable link at 06:30 UTC.

Our team is investigating an issue affecting connectivity in our London data center. During this time, users may experience intermittent connection timeouts and errors for all services deployed in this data center. We will share additional updates as we have more information.