Outage in Liquid Web

Connectivity issues affecting shared load balancers

Resolved Minor
March 27, 2024 - Started about 2 months ago - Lasted 5 days
Official incident page

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Outage Details

We are currently experiencing connectivity issues associated with shared load balancers. Our Engineering team is actively investigating the matter to pinpoint the root cause and implement a swift resolution. We understand the inconvenience this may cause and assure you that restoring normal service is our top priority. We'll update you on our progress and provide further information as soon as it becomes available. Thank you for your patience and understanding. Should you have any questions or require further clarification, we invite you to reach out to our dedicated support team. We're here to assist you through the following channels: - Live Chat: https://my.liquidweb.com/ - Email: support@liquidweb.com - Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 04/01/2024 12:20PM

We confirm, following extended monitoring, that the issue has been resolved without any further performance degradation.

MONITORING about 2 months ago - at 03/27/2024 05:38PM

We are continuing to monitor for any further issues.

MONITORING about 2 months ago - at 03/27/2024 04:23PM

Our Engineering and Support teams will continue monitoring our shared load balancer connectivity following our Engineering team's recently deployed fix.

Should you have any questions or require further clarification, we invite you to reach out to our dedicated support team. We're here to assist you through the following channels:

- Live Chat: https://my.liquidweb.com/
- Email: support@liquidweb.com
- Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

IDENTIFIED about 2 months ago - at 03/27/2024 04:22PM

Our Engineering Team has identified the cause and has implemented a fix.

Should you have any questions or require further clarification, we invite you to reach out to our dedicated support team. We're here to assist you through the following channels:

- Live Chat: https://my.liquidweb.com/
- Email: support@liquidweb.com
- Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

INVESTIGATING about 2 months ago - at 03/27/2024 04:17PM

We are currently experiencing connectivity issues associated with shared load balancers. Our Engineering team is actively investigating the matter to pinpoint the root cause and implement a swift resolution. We understand the inconvenience this may cause and assure you that restoring normal service is our top priority. We'll update you on our progress and provide further information as soon as it becomes available.

Thank you for your patience and understanding.

Should you have any questions or require further clarification, we invite you to reach out to our dedicated support team. We're here to assist you through the following channels:

- Live Chat: https://my.liquidweb.com/
- Email: support@liquidweb.com
- Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

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