Outage in Liquid Web

Storm Network Latency

Resolved Minor
May 03, 2024 - Started over 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

Our Network Engineering team has identified an issue that temporarily caused higher-than-normal latency for some of our Storm cloud products. The underlying cause has been addressed and performance is returning to normal. We will continue monitoring for changes. Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels: Live Chat: https://my.liquidweb.com/ Email: support@liquidweb.com Phone: 1-800-580-4985 (US), 1-517-322-0434 (International) We appreciate your understanding and patience as we work to provide you with a better service. Thank you for your continued support.

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/03/2024 05:53PM

Network latency has returned to normal and has been stable for over two hours. The issue is considered resolved at this time.

As always, our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

MONITORING over 1 year ago - at 05/03/2024 02:59PM

Our Network Engineering team has identified an issue that temporarily caused higher-than-normal latency for some of our Storm cloud products. The underlying cause has been addressed and performance is returning to normal. We will continue monitoring for changes.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

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