Outage in Liquid Web

Disruption on Cloud Object Storage and Cloud Block Storage

Resolved Major
July 11, 2025 - Started 3 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating an issue affecting Cloud Object Storage and Cloud Block Storage. Some customers may experience degraded performance or inability to access services that rely on these storage systems, including Acronis backups. Our engineering team has identified the root cause, and work is underway to remediate the issue. We will continue to provide updates as more information becomes available. Thank you for your patience.
Components affected
Liquid Web Object Storage

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/12/2025 02:23AM

This incident has been resolved.

MONITORING 3 months ago - at 07/11/2025 10:53PM

We have confirmed that Cloud Object Storage and Cloud Block Storage are operational, and performance metrics are within normal ranges. Dependent services are also fully functional at this time.

We are continuing to monitor the systems closely to ensure ongoing stability.

If you have any questions or concerns, please feel free to reach out via chat or case.

Thank you for your continued patience.

INVESTIGATING 3 months ago - at 07/11/2025 10:09PM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 07/11/2025 10:08PM

We are currently investigating an issue affecting Cloud Object Storage and Cloud Block Storage. Some customers may experience degraded performance or inability to access services that rely on these storage systems, including Acronis backups.

Our engineering team has identified the root cause, and work is underway to remediate the issue. We will continue to provide updates as more information becomes available.

Thank you for your patience.

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