Outage in Liquid Web

421 Misdirected requests after upgrading to CloudLinux's ea-apache24-2.4.64

Minor
July 26, 2025 - Started about 10 hours ago
Official incident page

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Outage Details

CloudLinux recently updated their provided ea-apache24 to version 2.4.64, which has resulted in misdirected requests when combined with NGINX or other proxies. At this time, CloudLinux has confirmed they are reviewing this within their internal case EA4D-684. Cpanel has suggested a workaround to downgrade ea-apache24 to version 2.4.63 via yum and also version lock the ea apache24 packages to prevent updates until the fixed package is released Please feel free to contact Liquidweb support if you experience any issues or if you need any assistance with downgrading the version
Components affected
Liquid Web CPanel Liquid Web Cloud Dedicated Liquid Web Cloud VPS Hosting
Latest Updates ( sorted recent to last )
MONITORING about 6 hours ago - at 07/26/2025 11:57AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 6 hours ago - at 07/26/2025 11:57AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 10 hours ago - at 07/26/2025 07:33AM

CloudLinux recently updated their provided ea-apache24 to version 2.4.64, which has resulted in misdirected requests when combined with NGINX or other proxies. At this time, CloudLinux has confirmed they are reviewing this within their internal case EA4D-684.

Cpanel has suggested a workaround to downgrade ea-apache24 to version 2.4.63 via yum and also version lock the ea apache24 packages to prevent updates until the fixed package is released

Please feel free to contact Liquidweb support if you experience any issues or if you need any assistance with downgrading the version

Latest Liquid Web outages

421 Misdirected Request on websites - 8 days ago
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Payment Processing issue - about 1 month ago
Degraded system storage performance - about 1 month ago

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