Outage in Liquid Web

421 Misdirected requests after upgrading to CloudLinux's ea-apache24-2.4.64

Resolved Minor
July 26, 2025 - Started 3 months ago - Lasted 4 days
Official incident page

Incident Report

CloudLinux recently updated their provided ea-apache24 to version 2.4.64, which has resulted in misdirected requests when combined with NGINX or other proxies. At this time, CloudLinux has confirmed they are reviewing this within their internal case EA4D-684. Cpanel has suggested a workaround to downgrade ea-apache24 to version 2.4.63 via yum and also version lock the ea apache24 packages to prevent updates until the fixed package is released Please feel free to contact Liquidweb support if you experience any issues or if you need any assistance with downgrading the version
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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/29/2025 10:00PM

All previously impacted customers should have the fix applied. If for some reason your sites are still experiencing the HTTP 421 Misdirected Request error, please contact Support.

MONITORING 3 months ago - at 07/28/2025 06:51AM

CloudLinux has released an updated version of ea-apache24 to the cl-ea4-testing repository to address this issue. For servers in which the packages are updated using Imunify360 Hardened repositories, we need to upgrade ea-apache24 from the beta repositories:

Please don’t hesitate to reach out to Support if you require any assistance with implementing these steps.

MONITORING 3 months ago - at 07/26/2025 11:57AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 months ago - at 07/26/2025 11:57AM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 months ago - at 07/26/2025 07:33AM

CloudLinux recently updated their provided ea-apache24 to version 2.4.64, which has resulted in misdirected requests when combined with NGINX or other proxies. At this time, CloudLinux has confirmed they are reviewing this within their internal case EA4D-684.

Cpanel has suggested a workaround to downgrade ea-apache24 to version 2.4.63 via yum and also version lock the ea apache24 packages to prevent updates until the fixed package is released

Please feel free to contact Liquidweb support if you experience any issues or if you need any assistance with downgrading the version

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