Outage in Liquid Web
Phone System Issues
Resolved MajorIncident Report
Summary AI Generated
Liquid Web experienced a major phone system outage that prevented customers from reaching support via phone for 3.9 hours. The incident affected the Phone Support component, requiring customers to use Live Chat or submit support cases through the web portal for assistance. The phone system was restored and monitored for stability before the incident was fully resolved.
We are investigating an issue preventing customers from reaching support via Phone.
Please use Live Chat or open a Support Case at my.liquidweb.com for immediate assistance while we restore the phone service.
We appreciate your patience and understanding as we work to restore this service. Thank you.
Components affected
Liquid Web Phone SupportTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
27 minutes ago - at 05/27/2026 11:52PM
This incident has been resolved.
MONITORING
about 4 hours ago - at 05/27/2026 08:09PM
Our phone system is now back online, and agents should be able to connect and accept calls.
We will continue to monitor the system to ensure stability.
Thank you for your continued patience.
INVESTIGATING
about 4 hours ago - at 05/27/2026 07:58PM
We are investigating an issue preventing customers from reaching support via Phone.
Please use Live Chat or open a Support Case at my.liquidweb.com for immediate assistance while we restore the phone service.
We appreciate your patience and understanding as we work to restore this service. Thank you.
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