Outage in LuxSci

Investigating an Issue with Premium Archival (Sonian) Email Ingestion

Resolved Minor
January 19, 2024 - Started 3 months ago - Lasted 7 days
Official incident page

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Outage Details

We are currently investigating reports that some emails are not appearing in search results in the Sonian Email Archiving service. All emails are still currently being received and backlogged for journaling, there has been no data loss. Once Sonian deploys a patch to the service, all historical emails that are not displaying will be properly journaled after a delay. We will continue to post updates as they are made available.
Components affected
LuxSci Email Archival
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 01/26/2024 06:27PM

The Sonian Email Archiving issue has been resolved and emails are now being journaled normally.

INVESTIGATING 3 months ago - at 01/19/2024 10:21PM

We are currently investigating reports that some emails are not appearing in search results in the Sonian Email Archiving service. All emails are still currently being received and backlogged for journaling, there has been no data loss. Once Sonian deploys a patch to the service, all historical emails that are not displaying will be properly journaled after a delay. We will continue to post updates as they are made available.

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