Outage in Mangopay

[PRODUCTION] Disturbance on payments (3D Secure Authentication)

Resolved Minor
October 03, 2022 - Started over 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

You may experience "Secure mode: The 3DSecure authentication has failed -101301- " errors since 11:10 AM UTC. These disturbances are due to an issue with the following banks : Caisse Epargne (Natixis), La banque postale and BNPP Investigations are ongoing on our PSP side, we will keep you informed. • Who is affected: Anyone on the PRODUCTION environment.
Components affected
Mangopay PSP brick Mangopay 3DSecure brick Mangopay MANGOPAY Production API
Latest Updates ( sorted recent to last )
MONITORING over 1 year ago - at 10/03/2022 12:41PM

Update :


Since 12:04 PM UTC a fix has been implemented and the situation is back to normal , we will keep monitore these services for the next hours


The incident impacted all issuers processed by WorldLine (LBP, BNPP, SG, HSBC, BPCE, CDN).
The impact was slightly different regarding the scheme used :
* CB --> Authentication are mostly accepted in frictionless, but authorization scucces rate is low
* VISA and MC --> Authentication are declined

INVESTIGATING over 1 year ago - at 10/03/2022 11:32AM

You may experience "Secure mode: The 3DSecure authentication has failed -101301- " errors since 11:10 AM UTC.

These disturbances are due to an issue with the following banks : Caisse Epargne (Natixis), La banque postale and BNPP


Investigations are ongoing on our PSP side, we will keep you informed.

• Who is affected: Anyone on the PRODUCTION environment.

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