Outage in MessageXchange

STP message delays

Resolved Minor
June 20, 2022 - Started almost 2 years ago
Official incident page

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Outage Details

Single Touch Payroll: MessageXchange is experiencing some errors when sending submissions to the ATO. MessageXchange is continuing to re-send these messages and is in communication with the ATO to resolve this issue. If your messages are still pending after three business days, please contact our support team to investigate further.
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 06/22/2022 04:18AM

This incident has been resolved.

MONITORING almost 2 years ago - at 06/21/2022 02:41AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING almost 2 years ago - at 06/20/2022 02:17AM

Single Touch Payroll: MessageXchange is experiencing some errors when sending submissions to the ATO. MessageXchange is continuing to re-send these messages and is in communication with the ATO to resolve this issue. If your messages are still pending after three business days, please contact our support team to investigate further.

Latest MessageXchange outages

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