Outage in MessageXchange

Slow message processing for some messages on MessageXchange

Resolved Minor
August 21, 2023 - Started 9 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are investigating an issue affecting the MessageXchange service - some messages are slow to be processed. We are investigating this now and we will update this page with more information shortly.
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 08/21/2023 08:36AM

The queue has now cleared and we’re marking this incident as resolved. Again, apologies to anyone affected by this.

MONITORING 9 months ago - at 08/21/2023 07:13AM

We’re seeing the message queue continue to drop steadily and we’re now monitoring this issue.

INVESTIGATING 9 months ago - at 08/21/2023 06:41AM

Message queues are coming down now. We're continuing to monitor this and will post more updates as we have them. We apologise to anyone affected by this.

INVESTIGATING 9 months ago - at 08/21/2023 06:08AM

We are investigating an issue affecting the MessageXchange service - some messages are slow to be processed. We are investigating this now and we will update this page with more information shortly.

Latest MessageXchange outages

SSCC label barcode issue - about 1 month ago
MessageXchange www2 issue - 7 months ago
Message wait time - 9 months ago
MessageXchange incident - about 1 year ago

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