Outage in Mews

Degraded Performance of Mews

Resolved Minor
January 25, 2023 - Started about 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

We are experiencing a degraded performance of the system. Some pages may be slow or unresponsive. We're investigating the cause and will provide an update as soon as possible. Thank you for your patience.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 01/25/2023 11:07AM

Our cloud provider Microsoft Azure confirmed full recovery, with the final networking equipment recovering at 09:35 UTC.
More details on the Azure incident can be found on https://status.azure.com/en-us/status/history/.
Thank you for your patience and we apologize for any inconvenience this may have caused.

MONITORING about 1 year ago - at 01/25/2023 10:07AM

Our cloud provider Microsoft Azure identified a recent networking update and took steps to rollback the recent changes. We are seeing signs of recovery and continue to actively monitor the situation.
You can also check out the Microsoft Azure status page (https://status.azure.com/) for more details and recent updates on this issue.
Thank you for your patience and we apologize for any inconvenience.

IDENTIFIED about 1 year ago - at 01/25/2023 09:28AM

We have identified that the issue is on the side of our cloud provider. Microsoft Azure is currently experiencing a global networking issue which is impacting our availability.
They are working on resolving this issue, and we're monitoring the situation and will provide further updates. We are seeing improvement in client response time and connectivity in the past 30minutes.
You can also check out the Microsoft Azure status page (https://status.azure.com/) for more details and recent updates on this issue.
Thank you for your patience.

IDENTIFIED about 1 year ago - at 01/25/2023 08:41AM

We have identified that the issue is on the side of our cloud provider. Microsoft Azure is currently experiencing a global networking issue which is impacting our availability.
They are working on resolving this issue, and we're monitoring the situation and will provide further updates.
You can also check out the Microsoft Azure status page (https://status.azure.com/) for more details and recent updates on this issue.
Thank you for your patience.

IDENTIFIED about 1 year ago - at 01/25/2023 08:24AM

We have identified that the issue is on the side of our cloud provider Microsoft Azure. We are working with them to solve this and will provide an update as soon as possible. Thank you for your patience.

INVESTIGATING about 1 year ago - at 01/25/2023 08:00AM

We are experiencing a degraded performance of the system. Some pages may be slow or unresponsive.
We're investigating the cause and will provide an update as soon as possible.
Thank you for your patience.

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