Outage in Microsoft 365 Consumer
Some users are unable to manage Skype Credit and subscriptions
Resolved Minor
November 30, 2022 - Started over 3 years ago
- Lasted about 2 months
Incident Report
We've received reports from some users that they're unable to manage their Skype Credits and subscriptions, or that they've received duplicate charges. We've reviewed these reports and found that services responsible for processing charges aren't performing as expected. We're working to address these issues to prevent further instances of impact as well as determine how to best address the duplicate charges.
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Latest Updates ( sorted recent to last )
about 3 years ago - at 01/11/2023 02:58PM
Some users might be experiencing problems when calling mobiles and landlines from Skype
about 3 years ago - at 01/04/2023 03:29PM
Some users might be experiencing problems when calling mobiles and landlines from Skype
over 3 years ago - at 12/19/2022 02:55PM
Some users can't spend, gift, or purchase Skype credits or subscriptions, or may be charged twice
over 3 years ago - at 12/13/2022 11:58AM
Some users can't spend, gift, or purchase Skype credits or subscriptions, or may be charged twice
over 3 years ago - at 12/12/2022 02:43PM
Some users can't spend, gift, or purchase Skype credits or subscriptions, or may be charged twice
over 3 years ago - at 12/08/2022 02:48PM
Some users can't spend, gift, or purchase Skype credits or subscriptions, or may be charged twice
over 3 years ago - at 12/05/2022 04:00PM
Some users can't spend, gift, or purchase Skype credits or subscriptions, or may be charged twice
over 3 years ago - at 12/01/2022 06:44PM
Some users can't spend, gift, or purchase Skype credits or subscriptions, or may be charged twice
over 3 years ago - at 11/30/2022 10:24PM
We're continuing to correct the problem caused by the recent change while also removing duplicate charges that users may have received.
over 3 years ago - at 11/30/2022 08:06PM
We've determined that a recent change is preventing completion of actions involving Skype credits and subscriptions. We're correcting this problem while also removing duplicate charges that users may have received.
over 3 years ago - at 11/30/2022 05:41PM
We've received reports from some users that they're unable to manage their Skype Credits and subscriptions, or that they've received duplicate charges. We've reviewed these reports and found that services responsible for processing charges aren't performing as expected. We're working to address these issues to prevent further instances of impact as well as determine how to best address the duplicate charges.
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