Outage in Mindtickle

Call AI pages not loading

Resolved Major
July 18, 2023 - Started 10 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Users are unable to open Call AI pages on the Mindtickle platform. We are investigating this on priority. However, please note that Call AI Bots (joining a call and recording) are not impacted and there will be no data loss of any of the recordings.
Components affected
Mindtickle Call AI
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 07/18/2023 11:39AM

The Call AI pages are now loading as expected. Users should be able to access the call recordings.

MONITORING 10 months ago - at 07/18/2023 11:16AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 10 months ago - at 07/18/2023 11:11AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 10 months ago - at 07/18/2023 10:36AM

Users are unable to open Call AI pages on the Mindtickle platform. We are investigating this on priority.

However, please note that Call AI Bots (joining a call and recording) are not impacted and there will be no data loss of any of the recordings.

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