Outage in MURAL

Invalid signature error when signing in with SSO

Resolved Minor
July 14, 2023 - Started 10 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Some users are unable to log in to Mural via SSO, with an error message of “invalid signature”. We are investigating and will restore regular service as soon as possible.
Components affected
MURAL Authentication MURAL Website
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 07/14/2023 01:56PM

The fix we implemented earlier has been successful in resolving the issue and full service has been resolved.

We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future.

MONITORING 10 months ago - at 07/14/2023 12:59PM

We've implemented a fix that should resolve the issue. We're monitoring the results to make sure this has the intended effect and will update this message as soon as we've been able to confirm this.

INVESTIGATING 10 months ago - at 07/14/2023 12:24PM

We are continuing to investigate this issue.

INVESTIGATING 10 months ago - at 07/14/2023 11:26AM

Some users are unable to log in to Mural via SSO, with an error message of “invalid signature”. We are investigating and will restore regular service as soon as possible.

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