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This incident is now resolved
Nexcess Data Center Engineers have returned service to all affected servers. We are actively monitoring the environment to ensure there is no further service impact. We will provide further updates as they become available.
We are currently affecting a service interruption to a subset of dedicated physical servers in our us-midwest-1 (Southfield, MI) data center. Nexcess Data Center Engineers have been engaged and are working to return service as quickly as possible.
Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:
- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net
- Phone: 1-866-639-2377, 1-313-279-0722 (international).
We appreciate your continued patience as our Engineering teams work to resolve the issue.
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