Outage in Nexcess

New Site Provision Issues for Managed WordPress and Managed WooCommerce Hosting

Resolved Minor
May 16, 2024 - Started over 1 year ago - Lasted about 11 hours
Official incident page

Incident Report

Our team has identified an issue causing sites to fail during their provisioning. They are working to rapidly address the issue and we will update here with any further information. We appreciate your patience as work to resolve this issue. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international).
Components affected
Nexcess Customer Portal

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/16/2024 11:17AM

We have not observed any further failures since implementing the fix. Thank you for your patience while our team worked and resolved this issue.

As always, if you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international).

Have a good one!

MONITORING over 1 year ago - at 05/16/2024 01:48AM

The fix has been applied and we are seeing the the successful provisioning of accounts. Our team is continuing to monitor this to ensure we are seeing no further issues.

IDENTIFIED over 1 year ago - at 05/16/2024 12:54AM

Our engineers have identified the cause behind the error and are working on implementing a resolution.

INVESTIGATING over 1 year ago - at 05/15/2024 11:51PM

Our team has identified an issue causing sites to fail during their provisioning. They are working to rapidly address the issue and we will update here with any further information.

We appreciate your patience as work to resolve this issue. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international).

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