Outage in Nexcess

New Site Provision Issues for Managed WordPress and Managed WooCommerce Hosting

Resolved Minor
May 15, 2024 - Started 7 months ago - Lasted about 11 hours
Official incident page

Need to monitor Nexcess outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Nexcess, and never miss an outage again.
Start Free Trial

Outage Details

Our team has identified an issue causing sites to fail during their provisioning. They are working to rapidly address the issue and we will update here with any further information. We appreciate your patience as work to resolve this issue. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international).
Components affected
Nexcess Customer Portal
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 05/16/2024 11:17AM

We have not observed any further failures since implementing the fix. Thank you for your patience while our team worked and resolved this issue.

As always, if you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international).

Have a good one!

MONITORING 7 months ago - at 05/16/2024 01:48AM

The fix has been applied and we are seeing the the successful provisioning of accounts. Our team is continuing to monitor this to ensure we are seeing no further issues.

IDENTIFIED 7 months ago - at 05/16/2024 12:54AM

Our engineers have identified the cause behind the error and are working on implementing a resolution.

INVESTIGATING 7 months ago - at 05/15/2024 11:51PM

Our team has identified an issue causing sites to fail during their provisioning. They are working to rapidly address the issue and we will update here with any further information.

We appreciate your patience as work to resolve this issue. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international).

Latest Nexcess outages

my.nexcess.net portal/login Issue - 4 days ago
Nexcess Outage - 11 days ago
Subset of cloudhosts Down | US-midwest2 - 16 days ago
Nexcess Client Portal Down - 18 days ago
Client portal down - 18 days ago

Be the first to know when Nexcess and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE