Outage in Nexcess

WooCommerce Plan Provisioning Issue

Resolved Minor

December 10, 2025 - Started 4 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing an issue affecting the provisioning of WooCommerce plans on Nexcess. Our engineering team is actively investigating and working to resolve this as quickly as possible. During this time, customers may experience difficulties when attempting to provision new WooCommerce plans. We appreciate your patience and understanding while we work to resolve this. If you have any questions or need assistance, please feel free to reach out via live chat or by opening a support case.

Components affected

Nexcess Platform Updates / Other

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 12/10/2025 10:44PM

This incident has been resolved.

INVESTIGATING 4 months ago - at 12/10/2025 08:30PM

We are currently experiencing an issue affecting the provisioning of WooCommerce plans on Nexcess. Our engineering team is actively investigating and working to resolve this as quickly as possible.

During this time, customers may experience difficulties when attempting to provision new WooCommerce plans.

We appreciate your patience and understanding while we work to resolve this. If you have any questions or need assistance, please feel free to reach out via live chat or by opening a support case.

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