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Outage in Nexcess

Apache Service Disruption Caused by immunify360-ea-php-hardened Repository Incompatibility

Resolved Major
April 14, 2026 - Started 2 days ago - Lasted 9 minutes
Official incident page

Incident Report

Summary AI Generated

An incompatible update from the imunify360-ea-php-hardened repository caused Apache service instability on a subset of Nexcess servers, affecting web services. The engineering team immediately disabled the problematic repository on affected systems to restore service stability and worked with cPanel and CloudLinux support to implement a permanent fix. The incident was resolved within 9 minutes.

We are currently investigating an issue affecting a subset of servers where the imunify360-ea-php-hardened repository is incompatible with certain packages installed on the systems. As a result of this incompatible update, Apache service stability may be impacted, and in some cases may require manual intervention to restore service on affected hosts. As an immediate step, we are turning off the imunify360-ea-php-hardened repository on affected systems to help restore service stability. Our engineering team is actively monitoring for this condition and is working closely with cPanel and CloudLinux support to identify the root cause and implement a stable and permanent resolution.
Components affected
Nexcess Web Services

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IDENTIFIED 2 days ago - at 04/14/2026 04:03PM

We are currently investigating an issue affecting a subset of servers where the imunify360-ea-php-hardened repository is incompatible with certain packages installed on the systems. As a result of this incompatible update, Apache service stability may be impacted, and in some cases may require manual intervention to restore service on affected hosts. As an immediate step, we are turning off the imunify360-ea-php-hardened repository on affected systems to help restore service stability.

Our engineering team is actively monitoring for this condition and is working closely with cPanel and CloudLinux support to identify the root cause and implement a stable and permanent resolution.

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