Outage in Nexcess

Network issues impacting cloudhosts in uk-south-2

Resolved Major

April 19, 2024 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

Our UK-south-2 datacenter's cloudhost network is experiencing intermittent problems, causing occasional service disruptions. Our team is investigating the cause and is actively working on a solution. We appreciate your patience as our teams look into this issue. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international)

Components affected

Nexcess uk-south-2

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 04/19/2024 06:37PM

Nexcess Systems and Network teams have resolved the service interruption for the majority of hosts in the data center. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international)

IDENTIFIED almost 2 years ago - at 04/19/2024 05:28PM

Nexcess Systems and Network teams have identified the root cause and are working to resolve the service interruption. We will provide further updates as soon as they are available.

INVESTIGATING almost 2 years ago - at 04/19/2024 04:32PM

Our UK-south-2 datacenter's cloudhost network is experiencing intermittent problems, causing occasional service disruptions. Our team is investigating the cause and is actively working on a solution.

We appreciate your patience as our teams look into this issue. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international)

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