Outage in Nexcess

Nexcess Portal Access Issues

Minor

April 01, 2026 - Started about 3 hours ago
Official incident page

Incident Report

Our team has identified a performance delay that is causing portal access issues, primarily manifesting as timeouts when attempting to access via a browser. We are actively working on this and will keep this space updated as we make progress.

Components affected

Nexcess Customer Portal

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Latest Updates ( sorted recent to last )

MONITORING about 2 hours ago - at 04/01/2026 10:43AM

Our team has implemented the necessary steps to ensure seamless accessibility, and everything is working as expected at this time.

We will continue to monitor for stability.

IDENTIFIED about 3 hours ago - at 04/01/2026 10:24AM

Our team has identified the problem and are working on getting things back online.

We are actively working on this and will keep this space updated as we make progress.

INVESTIGATING about 3 hours ago - at 04/01/2026 10:17AM

Our team has identified a performance delay that is causing portal access issues, primarily manifesting as timeouts when attempting to access via a browser.

We are actively working on this and will keep this space updated as we make progress.

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