Outage in Nexcess
Nexcess Portal Access Issues
Resolved MinorIncident Report
Summary AI Generated
Nexcess experienced performance delays that caused Customer Portal access issues, with users encountering timeouts when attempting to access the portal via browser. The incident lasted 15.8 hours and affected the ability to access customer portal services. The issue was identified, resolved through necessary corrective steps, and services were restored to full operational status.
Our team has identified a performance delay that is causing portal access issues, primarily manifesting as timeouts when attempting to access via a browser.
We are actively working on this and will keep this space updated as we make progress.
Components affected
Nexcess Customer PortalTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
27 days ago - at 04/02/2026 02:02AM
The Nexcess Client Portal Access issue has been resolved. Services are now fully operational, and no further impact has been observed.
MONITORING
28 days ago - at 04/01/2026 10:43AM
Our team has implemented the necessary steps to ensure seamless accessibility, and everything is working as expected at this time.
We will continue to monitor for stability.
IDENTIFIED
28 days ago - at 04/01/2026 10:24AM
Our team has identified the problem and are working on getting things back online.
We are actively working on this and will keep this space updated as we make progress.
INVESTIGATING
28 days ago - at 04/01/2026 10:17AM
Our team has identified a performance delay that is causing portal access issues, primarily manifesting as timeouts when attempting to access via a browser.
We are actively working on this and will keep this space updated as we make progress.
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