We continuously monitor the official Nutanix status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Nutanix outages.
Major Resolved · about 1 month ago · lasted about 11 hours
Users are unable to start sessions when using older versions of Frame Enterprise Profile Driver
Users are unable to start new sessions to Accounts with Enterprise Profiles enabled if it is using older versions of the Enterprise Profile driver (prior to 18.104.22.16808). This is due to an expired driver certificate. Users already in session are not affected. The solution is to update the Frame Enterprise Profile Driver to version 22.214.171.12408 using our Frame Agent Setup Tool (https://docs.frame.nutanix.com/platform/admin/frame-agent-setup-tool/#updater-view) on the Sandbox and run a Publish on affected Accounts.
Minor Resolved · 2 months ago · lasted about 1 hour
Intermittent issues with Frame services
We are currently seeing that access to Frame services are being impacted across multiple regions. Symptoms include the inability to start new Frame sessions, accounts not appearing correctly in the admin UI, and incorrect status of VMs. Users in existing sessions are not affected. We are investigating the situation and will post updates here.
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Minor Resolved · 10 months ago · lasted about 1 hour
We are currently seeing that access to Frame services are being impacted across multiple regions. Symptoms include the inability to start new Frame sessions, unavailable Cloud Accounts, and publishing failing. We have identified the issue and are working to resolve it as soon as possible. Please check back at status.nutanix.com for updates.
Minor Resolved · 10 months ago · lasted about 4 hours
Nutanix Supplied Azure IaaS - Unable to create new Azure accounts or start sessions
We are currently experiencing an issue with Nutanix Azure IaaS which is causing any account using the Nutanix Azure IaaS to not be able to create new accounts or start sessions. We have identified the issue and are working with Microsoft to resolve it. Note: This does not apply to any accounts using BYO Azure.
Minor Resolved · 10 months ago · lasted 24 minutes
Keyboard Input Issue When Using Certain CTRL Hotkeys
We are receiving reports that keyboard input within a Frame session stops working after a user presses Left CTRL+V or Left CTRL+ALT. After using the hotkey the Left CTRL key can become stuck (requiring the user to click Left CTRL again to unstick the key) or the application window that the user is using loses focus (requiring the user to click on the application window). This issue seems to be intermittent and is affecting users accessing from Windows and Linux endpoints (macOS does not seem to be affected) using either a browser or Frame App. We are investigating this issue and will provide updates as soon as they become available.
Minor Resolved · about 1 year ago · lasted about 1 month
Degradation in Flow logs Ingestion
The system is experiencing some delay in ingestion of flow logs. Customer's might not see traffic data for the past few hours. Features Impacted are: 1. Network threat Detection Audits 2. Security Planning
Minor Resolved · about 1 year ago · lasted about 2 months
Google Cloud Platform - intermittent issues starting VMs
We are seeing cases where VM starts are failing on Google Cloud Platform for a limited percentage of VMs. We are investigating, but at this point in time the issue appears to be limited to only some GCP regions. If you are experiencing any issues with your accounts using GCP, please stay tuned for updates here.
User-reported problems for Nutanix in the last 12 hours. It's a collection of user reports from different sources.
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